EP-2 Pro (Upgraded Version) combo

Question:How to activate the throttle ?

If you need to Activate the throttle, please do it as the attached video shows.
Here are the main steps for you.Please press the brake handle and turn the throttle to the max at the same time, turn on the power,you will see error 22 on the display.Keep the error 22 blinking for about 8 seconds, then lose the brake handle and the throttle. DONE, please see this video

Questions：Why the engine makes a strange noise when accelerating, which is a little like vibration？

Answers：In general, because our ebike is powerful and the flywheel rotates noisily, it does not affect the normal use. Please do not worry. If you are really worried, please take a video and contact our customer service team: service@engwe-bikes.com

Question 1: How long does it takes to receive the placed order?

Answer: In general, orders typically process within 1-2 business day and delivery time is typically 7-10 days. If your order is in stock and you don’t receive tracking number after 3 business days, please contact our  after-sales service team for tracking information.

Customer service email: service@engwe-bikes.com

Question 2: Why did my payment fail?

Answer: It may be that the network is unstable, please try to change the browser or try again after a while, or log in with another email address and try to place the order.

Question 3: Can I use installment payment?

Answer：It is available only in Germany, Austria, Netherlands, Finland at the moment and we will introduce Klarna to other EU country soon. Once other countries have opened Klarna, we will update the website accordingly

Question 4: I have not received the order confirmation and tracking number information, how can I get it?

Answer: Please don’t worry. You just need to contact our customer service staff to provide you with the order number and tracking number.

Customer service email: service@engwe-bikes.com

Question 5: What method can I use to pay?

Answer: We mainly accept the payment via PayPal and credit card.

You can make the payment via Klarna, PayPal,AE, JCB, Discover Diners club, Visa, Master card, Maestro...

Question 6: How to charge is the correct charging method?

Answer: Please check the following link to teach you how to charge properly and use it safely.

https://drive.google.com/file/d/1_Fwx8Zil72U_U1gqBuv5PQX4GEeo1J0Z/view?usp=sharing

Question 7: Can I modify the bike by myself, such as brakes, chains, gears, generators?

Answer: If you are not familiar with the performance of the bicycle, we recommend not to modify it at will. If you must modify it, please contact our customer service staff to verify whether it can be modified.

customer service email: service@engwe-bikes.com

Question 8: Is it possible to disable the throttle?

Answer: 

EP-2 PRO: While pressing the brake handle, turn the handle to the maximum, then turn on the power switch of the display, and release the brake handle and the throttle handle after 8 seconds.

ENGINE PRO : Simply unplug the handlebar connector.

Question 9: I need to buy parts, how can I buy them?

Answer: We recommend that you consult with the corresponding seller to purchase. If your seller does not provide it, you can contact

service@engwe-bikes.com.

Question 10: My bicycle chain is scratching with the wheel, so I can't change gears, and the derailleur looks deformed, what should I do?

Answer: If the derailleur guard touches the derailleur screw, the derailleur guard needs to be pulled out. In order to maintain a distance of 15mm between the transmission and the protection device.

Q11: Are there any common setup videos?
A:Here are videos of Common Setup Questions for your reference(Please click the words to watch the video):
Reset to factory
Activate the throttle
Lift the speed limit
Deactivate throttle
Change KM to Mile(Or change mile to KM)
Setting the speed limit 25km/h

169*57*120cm

Unfolded Length: 67"/167cm
Folded Length: 30"/76cm
Handle to floor (minimum): 52"/130cm
Handle to Floor (Highest): 46"/118cm
Seat to Floor (Minimum): inches/84cm
Seat to Floor (Highest): inches/106cm
Pedals to Floor (Minimum): 6"/16cm
Handlebar bar width: 22"/57cm
Handlebar to seat distance: 18 inches / 45 cm
Seat Length: 10"/26cm
Seat Width: 8"/19cm
Length of rear shelf: 16"/40cm
Width of rear shelf: 7"/18cm
Battery size: 17 inches (44 cm) * 4 inches (10 cm) * 2 inches (4.5 cm)
The size of the box: 56 inches (143 cm) * 12 inches (30 cm) * 25 inches (64 cm)
Bike weight: 74 lbs / 34 kg
Packaged Weight: 82lbs/37kg

HUB MOTOR: 750W/960W（peak） brushless gear motor
BATTERY: 48V13ah Lithium Battery（upper fit to 16Ah）
RANGE: 50+ Miles
*The actual distance may vary depends on various conditions
MAX SPEED:28MPH (45KMH)
*The actual speed may vary depends on various conditions
FRAME: 20"Aluminum Alloy Folding Frame
TIRES: 20"*4.0 CHAOYANG FAT TIRES
BRAKE DISC: ￠160MM Machenical Disc Brake
DISPLAY: 48V Centered LCD Display
BIKE WEIGHT: 74 lbs
PEDAL ASSIST: Intelligent 0~5 Level Pedal Assist
FRONT SUSPENSION: Aluminum Iron Leg Shock Absorbing Fork
FREE WHEEL: 7pc Free Wheel, 14-28T
PEDALS: Black/Silver, Half Alluminum Folding Pedals
SENSOR: 36-48V12Magnetic Steel Sensor
BACK STORAGE RACK: 20" Square Iron Rack
FENDERS: 20" Iron All Terrain Fender
CHARGER: 48V 2A Charger
BELL: Black Iron Bell
SEAT: PVC Leather

Delivered from Poland or UK warehouse, and you can  receive the ebikes in about 7-10 working days.

Europe+Britain's mainland regions can choose free shipping

-Range:50-60km(electric mode);80-120km(pas mode)