If you have any concerns about your order, feel free to contact us at service@engwe-bikes.com.

Engwe offers  free shipping and duty Included on qualified orders.


Between October 2, 2022 and January 15, 2023, the Fuel cost transportation cost of ups will double. Please choose the appropriate transportation mode


All orders will be shipped from EU warehouse (Except some accessories)depends on your location. We offer FREE shipping (Except Sweden and Denmark that we use ups for shipping)on all qualified orders. Once your orderd please do the tracking two days later here: https://t.17track.net/en  and you can receive your order products in about 7-10 working days.  Please refer to the table below for the countries we ship to and the estimate shipping time.

Shipping Country Est. Shipping Time Costs
United Kingdom 3-10 business days Free shipping



The estimated shipping time is only an estimation for domestic shipping time based on our experiences, does not include processing time. 

  • Processing Time: For "In Stock" products, it typically takes 1-2 business days for our warehouse to prepare for the shipping after the order is placed.  The tracking information can take extra time to be updated after the tracking number is created.


  • Delivery Time: The final delivery time can be vary depends on your local carrier.Once your orderd please do the tracking two days later here: https://t.17track.net/en  and you can receive your order products in about 3 -7 working days.  


  • When your order is shipped out from our warehouse,we will send an email to the email address you left when placing order, with your tracking information. 
  • If you don't receive this email, Or you have any questions about shipping, please contact us at service@engwe-bikes.com.


From time to time, we offer PRE ORDER on the product page. Please refer to the product page for detailed PRE ORDER shipping time.

If you have any questions or concerns, please feel free to contact our customer service team at service@engwe-bikes.com 

Thank you!