Q1: About shipping*In Stock: Once your order confirmation is complete, we will begin shipping within the next 2 business days. This means that your item will start shipping on the 3rd business day after your order is confirmed.
*Pre Sale: Please refer to the product page for detailed pre-order shipping times.
*No Stock: Please see product page for detailed pre-order shipping times.
*Shipping from our warehouse in Poland, you can receive your e-bike in about 7-10 business days. (Remote areas and islands are excluded from delivery.)
If you have any other special requirements or an urgent delivery date, please speak to our customer service team when placing your order and we will endeavour to meet your needs.
*If you want to know more about our shipping policy, please clickShipping Policy.
Please Note:Remote areas and will incur additional shipping charges, our free shipping policy does Not cover this additional freight.You will need to pay for the additional freight before we ship you the product.
Please clickhere to learn if your location is the remote areas.
We will contact you after you place order in regarding to the details of freight through email. Please keep close attention to your email after you place order.
Q2: I need to buy parts, how can I buy them?We recommend that you consult with the corresponding seller to purchase. If your seller does not provide it, you can contact
Customer Service email: service@engwe-bikes.com
