Q1: About shipping
*In Stock: Once your order confirmation is complete, we will begin shipping within the next 2 business days. This means that your item will start shipping on the 3rd business day after your order is confirmed.
*Pre Sale: Please refer to the product page for detailed pre-order shipping times.
*No Stock: Please see product page for detailed pre-order shipping times.
*Shipped from UK warehouse, it takes approximately 5-7 working days to receive your e-bike. (Remote areas and islands are excluded from delivery.)
*If you have other special requirements or urgent delivery date, please communicate with our customer service team when placing your order, we will try our best to meet your needs.
Please Note: Remote areas and will incur additional shipping charges, our free shipping policy does Not cover this additional freight.You will need to pay for the additional freight before we ship you the product.
Please clickhere to learn if your location is the remote areas.
We will contact you after you place order in regarding to the details of freight through email. Please keep close attention to your email after you place order.
Q2: Y10 User Manual
Please click here to view User Manual.
Q3: I need to buy parts, how can I buy them?
We recommend that you consult with the corresponding seller to purchase. If your seller does not provide it, you can contact
Customer Service email: service@engwe-bikes.com
