Q1: About shipping
*In Stock: Once your order confirmation is complete, we will begin shipping within the next 2 business days. This means that your item will start shipping on the 3rd business day after your order is confirmed.
*Pre Sale: Please refer to the product page for detailed pre-order shipping times.
*No Stock: Please see product page for detailed pre-order shipping times.
*Shipped from our UK warehouse, it takes approximately 5-7 working days to receive your e-bike. (Remote areas and islands are excluded from delivery.)
*If you have other special requirements or urgent delivery date, please communicate with our customer service team when placing your order, we will try our best to meet your needs.
Please make sure the delivery address and phone number are accurate and available when make an order. If your order shipped by DX company, the delivery person will contact the recipient twice by phone to reserve a delivery time. Under the premise that the delivery time has been agreed with you, if DX arrives at the delivery address and no one receives the goods, the goods will be returned to the site. You may to bear the cost of re-delivery.
Please note: The express delivery company cannot be specified. We will arrange the most suitable express delivery for your delivery address.
Please Note: Remote areas and will incur additional shipping charges, our free shipping policy does Not cover this additional freight.You will need to pay for the additional freight before we ship you the product.
Please click here to learn if your location is the remote areas.
We will contact you after you place order in regarding to the details of freight through email. Please keep close attention to your email after you place order.
Q2: I need to buy parts, how can I buy them?
We recommend that you consult with the corresponding seller to purchase. If your seller does not provide it, you can contact Customer Service email: service2@engwe-bikes.com
