Q1: About shipping
*In Stock: Once your order confirmation is complete, we will begin shipping within the next 2 business days. This means that your item will start shipping on the 3rd business day after your order is confirmed.
*Pre Sale: Please refer to the product page for detailed pre-order shipping times.
*No Stock: Please see product page for detailed pre-order shipping times.
*Shipped from UK warehouse, it takes approximately 5-7 working days to receive your e-bike. (Remote areas and islands are excluded from delivery.)
*If you have other special requirements or urgent delivery date, please communicate with our customer service team when placing your order, we will try our best to meet your needs.
Please Note: Remote areas and will incur additional shipping charges, our free shipping policy does Not cover this additional freight.You will need to pay for the additional freight before we ship you the product.
Please clickhere to learn if your location is the remote areas.
We will contact you after you place order in regarding to the details of freight through email. Please keep close attention to your email after you place order.
Q2: Compliance with EU regulations
Please click here to view the CE certificate for the L20.
Q3: L20 User Manual
Please click here to to view the L20 User Manual.
Q4: How to activate the throttle of the L20 e-bike:
Please click here to view the instructional video for throttle activation.
Q5: How to disable the throttle on the L20 e-bike:
Please click here to view the instructional video for throttle deactivation.
Q6: How to change between KM and Miles in the L20 e-bike display:
Please click here to view the instructional video on switching between units of measurement.
Q7: How to restore to factory default:
Please click here to view the instructional video on resetting your e-bike.
Q8: How to set the speed limit of the L20 e-Bike to 25 km/h:
Please click here to view the instructional video on setting your e-bike speed limit.
Q9: How do I increase the speed limit of my L20 e-bike to 39 km/h?
Please click here to view the instructional video for increasing your e-bike’s speed limit.
Q10: My L20 won’t turn on or is losing power while riding:
Please click here to view an instructional video on solving these issues.