ENGWE M20

Q1: About shipping
*In Stock: Once your order confirmation is complete, we will begin shipping within the next 2 business days. This means that your item will start shipping on the 3rd business day after your order is confirmed.
*Pre Sale: Please refer to the product page for detailed pre-order shipping times.
*Out Of Stock: This means there is no stock in recently half a month.

*Shipped from UK warehouse, it takes approximately 5-7 working days to receive your e-bike. (Remote areas and islands are excluded from delivery.)
*If you have other special requirements or urgent delivery date, please communicate with our customer service team when placing your order, we will try our best to meet your needs.

• Important:
  Please make sure your delivery address and phone number are accurate and available when placing an order.
  
  If your order is shipped by BJS carrier, the delivery person will contact the recipient twice by phone to reserve a delivery time.
  
  Change the delivery time for free(Please call the BJS carrier at 01922 645 650):
  You must change the new delivery time 1 day before the reserved delivery time. (For example, if you reserved a delivery at 1 pm today, you must reserve a new delivery time before 1 pm yesterday).
  
  You have to bear the re-delivery cost:
  Under the premise that the delivery time has been agreed upon with you if the delivery person arrives at the delivery address and no one receives the goods, the goods will be returned to the warehouse. You need to pay the re-delivery cost. To avoid the cost of re-delivery, you can call the delivery person and ask your family or neighbors to sign for the package if you are inconvenient to sign the package at that time.
  If you change the delivery time between 24 hours from the agreed delivery time, the re-delivery cost will be incurred. (For example, if you reserved a delivery at 1 pm today, your reserve request was made after 1 pm yesterday).
  
  Please note: The express delivery company cannot be specified. We will arrange the most suitable express delivery for your delivery address.

Please Note: Remote areas will incur additional shipping charges, our free shipping policy does not cover this additional freight. You need to pay for the additional freight.
Please click here to learn if your location is the remote areas.
We will contact you after you place the order regarding to the details of the freight through email. Please pay close attention to your email after you place the order.

Q2: Compliance with EU regulations
Please click here to view the CE certificate for the M20.

Q3: How to install M20 e-bike?
Please click here to view the installation steps for the M20.

Q4: How to install a second battery in the M20?
Please click here to see the steps for installing the second battery in the M20.

Q5: M20 User Manual
Please click here to view the M20 User Manual for the M20.

Q6: How dual batteries work? (Regarding the use of dual batteries)
1. When you have a second battery installed, there is a button next to it to choose whether to switch on the second battery or not
2. When you switch on both batteries at the same time, the bike will use the power of the two batteries.
Please note: The higher voltage and power of the two batteries will be used first, the power of both batteries will be used at the same time when the voltage and power of the two batteries at the same level.
For example: one battery voltage and power at 50, other at 40. The voltage and power of 50 battery will be used first, when used to 40, both batteries will be used together until the power is run out.

Q7: What should I do if I can't pop the throttle back on my M20 e-bike?
Our engineer gave the following steps to adjust the throttle handle:
1. Loosen one screw that fixes the throttle handle first, then pull out the throttle handle slightly,
2. Leave some distance between the accelerator handle and the brake shifter kit
3. Try to turn the throttle a few times until the throttle handle can rebound
4. Tighten one screw that fixes the throttle handle

Q8: Where is the battery mount for the second battery?
If your second battery and the e-bike are shipped separately, and the battery mount is included in the package of the second battery.