P275 SE

Q1: About shipping
*In Stock: Once your order confirmation is complete, we will begin shipping within the next 2 business days. This means that your item will start shipping on the 3rd business day after your order is confirmed.
*Pre Sale: Please refer to the product page for detailed pre-order shipping times.
*Out Of Stock: This means there is no stock in recently half a month.

*Shipped from UK warehouse, it takes approximately 5-7 working days to receive your e-bike. (Remote areas and islands are excluded from delivery.)
*If you have other special requirements or urgent delivery date, please communicate with our customer service team when placing your order, we will try our best to meet your needs.

• Important:
  Please make sure your delivery address and phone number are accurate and available when placing an order.
  
  If your order is shipped by BJS carrier, the delivery person will contact the recipient twice by phone to reserve a delivery time.
  
  Change the delivery time for free(Please call the BJS carrier at 01922 645 650):
  You must change the new delivery time 1 day before the reserved delivery time. (For example, if you reserved a delivery at 1 pm today, you must reserve a new delivery time before 1 pm yesterday).
  
  You have to bear the re-delivery cost:
  Under the premise that the delivery time has been agreed upon with you if the delivery person arrives at the delivery address and no one receives the goods, the goods will be returned to the warehouse. You need to pay the re-delivery cost. To avoid the cost of re-delivery, you can call the delivery person and ask your family or neighbors to sign for the package if you are inconvenient to sign the package at that time.
  If you change the delivery time between 24 hours from the agreed delivery time, the re-delivery cost will be incurred. (For example, if you reserved a delivery at 1 pm today, your reserve request was made after 1 pm yesterday).
  
  Please note: The express delivery company cannot be specified. We will arrange the most suitable express delivery for your delivery address.

Please Note: Remote areas will incur additional shipping charges, our free shipping policy does not cover this additional freight. You need to pay for the additional freight.
Please click here to learn if your location is the remote areas.
We will contact you after you place the order regarding to the details of the freight through email. Please pay close attention to your email after you place the order.

Q2: Compliance with EU regulations
Please click here to view the CE certificate for the P275 SE.

Q3: ENGWE P275 SE User Manual
Please click here to view P275 SE User Manual.

Q4:What Is The Recommended Rider Height Range For ENGWE P275SE?

5.1-6.1 Feet

Q5:Do I Need To Assemble My P275SE Electric Bike? Is Assembly Complicated?

The shipment is 85% Assembled (Assembly Video Link) and detailed assembly steps are provided in the user manual. It Takes About 20 Minutes To Complete The Assembly.

Q6:How To Start Your Journey?

Charge The Battery Fully, Then Press And Hold The M Button On The Display For 3 Seconds To Turn On. PAS-0 Is Pedal Mode, PAS 1-5 Are Electric Assist Modes; Press The Plus Button To Enter Assist Mode.

Q7:Can I Carry A Child On The Back?

Our Product Is Designed To Add A Baby Seat On The Rear Rack So You Can Carry A Child. We Recommend Customers Follow Local Laws And Regulations For Proper Use.

Q8:Is The Handlebar Height Adjustable?

The Angle Of The Stem Can Be Adjusted According To Personal Preference.

Q10:Are The Brakes Mechanical Or Hydraulic?

Hydraulic Brakes.

Q11:Can The Battery Be Removed And Carried With You?

Use The Key To Unlock The Mechanical Lock.

Q12:Lost My Key, What To Do?

Give The Number Code On The Lock To Customer Service.

Q13:What Should I Do If The Battery Is Dead?

When The Battery Is Dead, You Can Ride It As A Bicycle, Which Can Help Exercise Your Body.

Q14:What Is The Weight Of ENGWE P275SE?

About 24kg.