ENGINE PRO

Q1: About shipping
*In Stock: Once your order confirmation is complete, we will begin shipping within the next 2 business days. This means that your item will start shipping on the 3rd business day after your order is confirmed.
*Pre Sale: Please refer to the product page for detailed pre-order shipping times.
*No Stock: Please see product page for detailed pre-order shipping times.

*Shipped from UK warehouse, it takes approximately 5-7 working days to receive your e-bike. (Remote areas and islands are excluded from delivery.)
*If you have other special requirements or urgent delivery date, please communicate with our customer service team when placing your order, we will try our best to meet your needs.

Please make sure the delivery address and phone number are accurate and available when make an order. If your order shipped by DX or BJS company, the delivery person will contact the recipient twice by phone to reserve a delivery time. Under the premise that the delivery time has been agreed with you, if DX or the BJS arrives at the delivery address and no one receives the goods, the goods will be returned to the site. You may to bear the cost of re-delivery.
Please note: The express delivery company cannot be specified. We will arrange the most suitable express delivery for your delivery address.

Please Note: Remote areas and will incur additional shipping charges, our free shipping policy does Not cover this additional freight.You will need to pay for the additional freight before we ship you the product.
Please click here to learn if your location is the remote areas.
We will contact you after you place order in regarding to the details of freight through email. Please keep close attention to your email after you place order.

Q2: Engine Pro User Manual
Please click here to view Engine Pro User Manual.

Q3: How to install Engine Pro e-bike?
Please click here to view installation steps for Engine Pro.

Q4:How to disable the throttle on Engine Pro e-bike?
Please click here to view the video steps.

Q5: How to activate the throttle of Engine Pro e-bike?
Please click here to view the video steps.

Q6: How to change 'KM' to 'Miles' (or 'Miles' to 'KM') in the display of the Engine Pro e-bike?
Please click here to view the video steps.

Q7: How to restore factory settings?
Please click here to view video steps.

Q8: How do I set the speed limit of my Engine Pro e-Bike to 25 km/h?
Please click here to view the video steps.

Q9: How do I increase the speed limit of my Engine Pro e-bike to 48 km/h?
Please click here to view the video steps.

Q10: Why the engine makes a strange noise when accelerating, which is a little like vibration？
In general, because our ebike is powerful and the flywheel rotates noisily, it does not affect the normal use. Please do not worry. If you are really worried, please take a video and contact our customer service team: service@engwe-bikes.com

Q11: Engine Pro Headset - How to properly adjust it and also how to install it on a brand new bike？
Please click here to view the video steps.

Q12: Can I modify the bike by myself, such as brakes, chains, gears, generators?
If you are not familiar with the performance of the bicycle, we recommend not to modify it at will. If you must modify it, please contact our customer service staff to verify whether it can be modified.
Customer Service Email: service@engwe-bikes.com

Q13:My bicycle chain is scratching with the wheel, so I can't change gears, and the derailleur looks deformed, what should I do?
If the derailleur guard touches the derailleur screw, the derailleur guard needs to be pulled out. In order to maintain a distance of 15mm between the transmission and the protection device.

Q14: Engine Pro Can't turn on or lose power while riding:
Please click here to view the video steps.